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Adventures are available in Spanish only for now. We're working on English adventures and we'll announce them in our newsletter as soon as they're ready. Join the newsletter

Frequently asked questions

How is each adventure created?

Using what you tell us (the name and age of the child playing, their interests, who is taking part and where you will play), our system writes the story, clues and challenges with the help of artificial intelligence. It does not improvise: it follows the rules, tone and style we have designed for each world, with challenges suited to the child's age. We only ask for children's names and ages, the essentials needed to make the story their own.

How long does my adventure take to arrive?

Less than 24 hours after payment is confirmed; usually just a few minutes. We will notify you by email, and it will always be available in “My account”.

What ages is it for?

For children aged 3 to 14. The challenges and language adapt to the age you give us.

How many children can play?

When you create the adventure, you tell us who will take part, and the story adapts so everyone is part of the mission.

Where do you play?

At home, in the garden or in any space you know. You choose the rooms and the final treasure location, and the guide tells you where to hide each clue.

What do I need to play?

A printer and A4 paper. Print, cut out if needed and hide the clues following the guide. If you do not have a printer, you can print the PDF at any print shop.

Is payment secure?

Yes. Payments are processed by Stripe, one of the world's most secure payment platforms. We never see or store your card details.

Can I use several discount codes on the same order?

No. Only one code can be applied per order.

How do I get the 15% discount?

By subscribing to our newsletter. We will send you a 15% code that you can use once.

Can I return an adventure?

As each adventure is personalised digital content, before we start creating it we ask you to confirm that you want to receive it straight away, which means you lose your right of withdrawal. But if something is not right (an error on our part, a file that will not open or something missing), email us at aventuras@enigmally.com and we will fix it or refund your money. You can find all the details in the Withdrawal and Refunds Policy.

Can I download it again later?

Yes. You can download your adventure from “My account” for 12 months after delivery.

Do the adventures in a pack expire?

No. No purchased adventure expires, whether bought individually or as part of a pack. Use them whenever you like.

What information do you ask for about children?

Only their name (or a nickname) and age. We do not ask for photos, surnames, school or any other information. We use it solely to create their adventure.

What is “My universe”?

It is the map in your account where the worlds you have explored light up. Each adventure lights up a square, and there is a secret world waiting at the end.

What if they can't read well yet?

You tell us whether they read on their own, with some help, or whether a grown-up will read to them, and we write the clues accordingly.

How many stages does the adventure have?

You can choose 8, 12 or 16 stages. The challenges are included within that total.

How long does an adventure last?

An adventure usually lasts between 30 minutes and 1 hour, depending on age, how many people take part, the challenges and whether the adventurer or a grown-up reads aloud. What matters is enjoying time together as a family, without rushing.

How do the packs work?

You buy several adventures at once and use them whenever you like: they never expire. Your account shows your balance and every movement.

Can I give an adventure as a gift?

Yes. When you buy, tick "It's a gift": you'll get a code and a card to print or send. The recipient redeems it at enigmally.com/canjear, picks their world and creates their adventure. If you have a pack, you can also gift some of your adventures from My account. Gift codes never expire.

Which languages are available?

Adventures are currently available in Spanish and English. We are working to add more languages soon.

Do I need a colour printer?

Colour looks best, but it's designed to work in black and white too.

Do I need to buy materials?

No. Adventures are played with the printables and everyday things you already have at home. If something simple is needed, the parent guide explains it.

Do the worlds change?

Yes. Some worlds are always available and others appear for a limited time, come back later or make room for new ones.

What is a limited edition?

A world available only during a specific period. We only say so when its availability is set that way.

Does it work for a birthday?

Yes. If you tell us in the form, we adapt the opening letter, a few touches, the ending and the diploma.

Are the reviews real?

Yes. We only publish reviews from families who have bought and received an adventure, we review them before publishing, and we publish both positive and negative reviews. As a thank-you for leaving a review, families receive Enigmally credit, whatever their rating.